Help and support¶
Where to ask¶
- Using Orders, and faults: open an issue at github.com/maziggy/bambuddy/issues and say it is about Bambuddy Orders. Issues are public: never post your licence key, orders or buyer data there.
- Your licence key, your subscription or a refund: email support@bambuddy.cool, or reply to the email with your key.
What helps us help you:
- what you did and what you expected;
- what happened instead (a screenshot helps);
- for a fault, Settings → Support → Download diagnostics. The file holds your setup and Orders' recent log, but no passwords, keys or buyer data. Have a look before you send it, and send it by email rather than posting it.
Known limits¶
- New orders arrive by polling: Shopify within about a minute, Etsy within 5 minutes.
- A whole order ships at once. Partial shipments are done in Shopify.
- An order that is partly collected and partly shipped is treated as shipped.
- An order edited in Shopify while it is printing waits in To do: once printing has started, Orders doesn't add or remove prints in Bambuddy by itself.
- An Etsy order refunded in part still prints every item: Orders reads an Etsy order's items once.
- In some regions Etsy only lets partner apps mark orders shipped. There the order says so; mark it shipped on Etsy, and Orders follows.
- Bambuddy's queue gets one batch per print file per order, so an order with three different items shows up there as three groups. Orders shows them together.
Lost the admin password¶
While you still know it, change it under Settings → Admin password.
If it is lost, set a new one on the server: